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How g57 Handles Your Personal Information

Your account with g57 is yours — and so is the data behind it. This policy explains what we collect when you register and deposit via bKash, Nagad, or Rocket, how we store it securely, and what rights you hold over it.

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What This Privacy Policy Covers

g57 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on g57, we collect the information you provide directly — your name, contact details, and the payment method you use, whether that is bKash, Nagad, or Rocket. We also gather technical data automatically: your device type, browser, IP address, and session

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activity. This data helps us process your deposits, verify your account, and keep your wallet secure. We do not sell your personal data to third parties. Where we share it — for example, with payment processors handling your Nagad transfer or Rocket transaction — that sharing
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is limited to what the service requires and is governed by data-handling agreements. We retain your account data for as long as your account is active and for a period after closure as required by applicable rules in your region. Cookies and similar tools track your
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session and support site performance. You can manage cookie preferences through your browser settings, though some features may not work correctly if certain cookies are disabled. Any use of this site is subject to your local law and the eligible regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Security and transparency are practical commitments here, not just policy language. Every account on g57 is protected by SSL encryption in transit and stored with access controls that limit who inside the organisation can view your records. Here is how the key areas work in practice.

Data Retention

We keep your account records while your account is open and for a defined period after closure. You can request a summary of what we hold at any time via support.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand site performance. You control non-essential cookies through your browser or our cookie banner.

Account Security

Your login is protected with OTP verification sent to your registered mobile number — the same number linked to your bKash or Nagad wallet for deposit matching.

Data Change Requests

To update, correct, or request deletion of your personal data, contact support with your account ID. We process these in line with applicable rules for your eligible region.

Reach Our Privacy Support Team

If you have a question about your data, want to request access to what we hold, or need to report a concern, our support team handles privacy queries through the channels below. Response times vary; for urgent account issues tied to a bKash or Nagad deposit, lead with your account reference number so we can locate your records without delay.

Team online

Live Chat

Open the chat widget from your account dashboard. Available during standard support hours for account and data queries.

Email Support

Send your privacy request to our support address listed in your account settings. Include your registered mobile number for faster lookup.

Help Centre

Our Help Centre covers common data requests — how to download your account history, update contact details, and manage cookie settings.

Common Questions About Your Data on g57

Here are the questions we hear most often about how g57 handles personal data. If yours is not covered, reach out through live chat or email with your account reference.

We collect your name, mobile number, and contact details at registration. When you deposit via bKash, Nagad, or Rocket, we also record the transaction reference to match it to your account.

Yes. Contact our support team with your account ID and request a data summary. We will provide details of what we hold in line with the rules that apply to your eligible region.

Only where necessary to process your transactions — for example, payment processors handling your Rocket or Nagad transfer. We do not sell your data and sharing is limited to what each service requires.

Your data is retained while your account is active. After closure, we keep records for a period required by applicable rules in your region, then delete or anonymise them.

Log into your account and go to account settings to update contact details. For name corrections or other changes, contact support with your account ID and the correct information.

We retain your records for a legally required period after closure, then delete or anonymise them. You can request confirmation of deletion once the retention period has passed.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How g57 Handles Your Personal Information

How We Protect and Manage Your Account Data

Reach Our Privacy Support Team

Live Chat

Email Support

Help Centre

Common Questions About Your Data on g57

01 What personal data does g57 collect when I register?

02 Can I access the data g57 holds about me?

03 Does g57 share my data with third parties?

04 How long does g57 keep my account data?

05 How do I update or correct my personal information?

06 What happens to my data if I close my account?

Privacy Policy

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